Terms and Conditions

Alex Furniture
Last Updated: 18th August 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Alex Furniture website and your purchase of products from our store located in Alexandra, New Zealand. By using our website or purchasing our products, you agree to be bound by these Terms.

Alex Furniture (“we,” “us,” “our,” “the Company”) is a furniture retailer operating in Alexandra, New Zealand.

2. Definitions

  • “Customer” or “you” means the person purchasing products from Alex Furniture
  • “Products” means furniture, accessories, and related items sold by Alex Furniture
  • “Website” means the Alex Furniture website
  • “Order” means a request to purchase products from Alex Furniture

3. Product Information and Pricing

3.1 Product Descriptions

We strive to provide accurate product descriptions, dimensions, colors, and specifications. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.

3.2 Pricing and Price Variations

IMPORTANT: All prices are subject to change without notice.

  • Prices displayed on our website and in-store are in New Zealand Dollars (NZD) and include GST unless otherwise stated
  • Prices are subject to change at any time due to factors including but not limited to:
    • Supplier cost increases
    • Currency fluctuations
    • Changes in import duties or taxes
    • Supply chain disruptions
    • Material cost variations
    • Manufacturer price adjustments

3.3 Price Protection Period

  • In-Store Quotes: Prices quoted in-store are valid for 7 days from the date of quote unless otherwise specified
  • Website Prices: Prices displayed on our website are current at the time of display but may change without notice
  • Special Orders: For items requiring special order, prices are confirmed at the time of order placement and deposit payment

3.4 Price Confirmation

The final price will be confirmed:

  • At the time of purchase for in-stock items
  • Upon order confirmation for special order items
  • Before delivery arrangement for all purchases

If prices increase after you have paid a deposit but before final payment, we will notify you of the price change and you may choose to:

  • Accept the new price and proceed with the purchase
  • Cancel the order and receive a full refund of any payments made

4. Orders and Purchase Process

4.1 Order Acceptance

  • All orders are subject to acceptance by Alex Furniture
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability

4.2 Payment Terms

  • Full payment is required for in-stock items before delivery
  • For special orders, a minimum deposit of 50% is required, with balance due before delivery
  • Accepted payment methods: Cash, EFTPOS, Credit Card, Bank Transfer
  • Payment plans may be available by arrangement – separate terms apply

4.3 Special Orders

  • Special orders require written confirmation and deposit
  • Special order items are non-refundable unless faulty
  • Delivery timeframes for special orders are estimates only
  • Prices for special orders are locked in upon deposit payment and order confirmation

5. Delivery and Collection

5.1 Delivery Service

  • Delivery is available within our service area for an additional charge
  • Delivery timeframes are estimates and not guaranteed
  • Customer must be present to receive delivery and inspect items
  • Additional charges may apply for difficult access deliveries

5.2 Collection

  • Customers may collect purchases from our Alexandra store
  • Items must be collected within 30 days of purchase completion
  • Storage fees may apply for items not collected within the specified timeframe

5.3 Risk and Title

  • Risk passes to the customer upon delivery or collection
  • Title remains with Alex Furniture until full payment is received

6. Returns and Exchanges

6.1 Return Policy

  • Returns are accepted within 14 days of purchase for in-stock items in original condition
  • Special order items cannot be returned unless faulty
  • Customer is responsible for return delivery costs unless item is faulty
  • Refunds will be processed using the original payment method

6.2 Faulty Products

  • We will repair, replace, or refund faulty products in accordance with the Consumer Guarantees Act 1993
  • Faults must be reported within a reasonable time of discovery
  • We may require inspection of allegedly faulty items before accepting returns

7. Warranties

7.1 Manufacturer Warranties

  • Products come with manufacturer warranties where applicable
  • Warranty terms vary by product and manufacturer
  • Warranty claims should be directed to us in the first instance

7.2 Consumer Guarantees

  • Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not affected by these Terms
  • Products must be of acceptable quality and fit for purpose

8. Limitation of Liability

To the maximum extent permitted by law:

  • Alex Furniture’s total liability is limited to the purchase price of the product
  • We are not liable for indirect, consequential, or special damages
  • We do not warrant that our website will be uninterrupted or error-free

9. Website Use

9.1 Acceptable Use

  • You may use our website for lawful purposes only
  • You must not use our website in any way that damages or could damage our business
  • We reserve the right to restrict access to our website

9.2 Intellectual Property

  • All content on our website is protected by copyright and other intellectual property rights
  • You may not reproduce, distribute, or modify our website content without permission

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Supply chain disruptions
  • Labor disputes
  • Pandemics or health emergencies

12. Dispute Resolution

12.1 Complaints Process

  • Complaints should first be directed to our store management
  • We will attempt to resolve disputes through good faith negotiation

12.2 Governing Law

  • These Terms are governed by New Zealand law
  • Any disputes will be subject to the jurisdiction of New Zealand courts
  • For consumer purchases, disputes may be referred to the Disputes Tribunal

13. General Provisions

13.1 Entire Agreement

These Terms constitute the entire agreement between you and Alex Furniture regarding your purchase of products.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

13.3 Amendments

We may update these Terms from time to time. Updated Terms will be posted on our website with a new “Last Updated” date.

13.4 Contact Information

For questions about these Terms, please contact us:

Alex Furniture
7 Ennis Street
Alexandra, 9390
Alexandra, New Zealand
Phone: 03 440 2000
Email: info@alexfurniture.co.nz

These Terms and Conditions comply with New Zealand consumer protection laws including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.